Flights from SIN-LHR, AMS,FRA and SIN-NRT,LAX,SFO. I think it comes down to not having a full-time FA in the galley making drinks, plating food, etc. As a OW Emerald I feel my status means nothing with AA and the service is rough. This is great - you can earn DL miles with them right? My dessert was served 3hr40min after takeoff. Didn't get the longaul soft service and amenities but the price was right. I once forfeited the business class meal and slept the entire time. I asked for another signature cocktail. I love that they have their own beer! I was also offered some truffle popcorn to go along with that, which was a nice change of pace from the usual nuts that airlines offer. Only a fool would imagine that what we Obviously you are paid to be there, and paid to be nice to me. Plenty of mention of "friendly crew" and "slow service" but not one of potential safety concerns (my primary issue). I was served my (excellent) meal in row 4, 45 mins after 1A got theirs. @ Janet -- The beauty of air nozzles is that you don't have to use them if you don't want them. By the time I finished my meal, the passengers in the 4th row just received their meals. Lucky, your fascination with QR is highly evident here! Depart: 7:20PM I ordered the signature WestJet cocktail, with green tea, cranberry juice, and vodka. You have successfully joined our subscriber list. Westjet isn't comparable to SQ, QR Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. Are Vancouver, Toronto and Montreal on the schedule? Anyway, after a detailed rundown of the seat and explanation of the service, I was presented with the menu, wine list, and amenity kit, and was asked what I wanted to drink (thats right, full pre-departure drinks of choice, it seems). Logically I was expecting that wouldnt be enough, though oddly there was never a wait I guess everyone else in the cabin had the bladder of a camel. I flew for 30 years and well remember the difficulty of working on a just-introduced aircraft type. Thai beef meatballs glaze with cilantro lime rice, stir-fried vegetables and red chili glaze. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). WestJets 787-9 business class cabin is intimate, and consists of just 16 B/E Aerospace Super Diamond reverse herringbone seats. For flight attendants just figuring out where to find things around the galley is sometimes a nightmare. Editorial Disclosure: The editorial content on this page is not provided by any entity mentioned herein. Hub order is Calgary > Toronto > Vancouver. And the dishes are making me hungry. There are even more places your Platinum Card can get you complimentary entry and exclusive perks. Or perhaps they can make it work with the leisure Wow, nice interior! So where's the 'on demand' in that? Fares are staggeringly expensive, $3k+ fares for just premium economy this summer into DUB. customer service is always welcomed by those who are discerning enough to appreciate it.. WestJet, your business class is so close to being one of the best transatlantic business class products out there. If I ever need to fly to Canada from Europe, they will be on my radar. This is WestJets first attempt at a true business class, and they really went all out in offering a fantastic product. Here is to civility. Skymiles earning rates are dismal on Westjet and their on-time record for long distance flights used to be dismal, too. WestJet business class salt & pepper shaker. Arrive: 10:50AM (+1 day) It seems Westjet should have staffed their Business cabin with at least 3 people (not only 2 for all those 16 seats); Westjet needs at least 3 people for their business cabin; I hope someone at Westjet reads your report - Good luck to Westjet and safe travels to you! As a OW Emerald I feel my status means nothing with Ive flown CX JL TK TG NH OZ AA F class and the WS crew was the best. So kudos for that, but work out the issues, please! The crew on this flight was fabulously friendly. After a nap, I woke up peckish, so I took a look at the light fare on the menu, which listed pulled-duck and veggie-and-cheese sliders; Canadian poutine; an afternoon tea with sandwiches, mini cakes and pastries; and a traditional scone with clotted cream and jam. We'll redirect you to the home page of the country/region site you choose. Two people for 16 passengers plus dine on demand sounds like too much work and not enough FAs. Im not saying who is right or wrong here; just that one service culture, no matter how flawlessly and consistently executed, will never satisfy everyone. ", The slow service sounds exactly like my experience with QSuites. Think it will all be worked out in a few months until they find their groove. There just weren't all that many flicks that appealed to me, though I finally was able to find two to watch -- one during the first meal and one after my nap during the second meal. Its why I like the more self-confident and self-contained service culture of, say, KLM or Qantas. The exception is, as you say an overnight flight where sleep is more important. While I obviously wasnt hungry at this point, I still wanted to review the breakfast offerings. Wow, great to read a review of a brand new business class product. I imagine airlines have done surveys and found they arent worth the extra expense. You should tally up how many business products you've actually tried! Yep, we had the same issue on Monday for LGW-YYC. Shortly before our descent I visited the lavatory, which was spotless. Four hours to complete a dinner service (as elegant and personalized as it is) is ridiculous! The only route where SQ gets it done <30mts is on CGK-SIN. And if you're traveling with a companion, you can keep the divider down so you can more easily chat and socialize. Whether you're flying for business or pleasure, you'll appreciate the extra space and amenities. Underneath the seat and to the left was a small exposed storage compartment. My advice is travel with layers. Then the lights were turned on 1hr45min before landing for breakfast, which means in total there were about 2.5 hours between when I finished dinner and when breakfast started. Then there was the business class cabin, which consisted of a total of 16 seats, spread across four rows in a 1-2-1 configuration. Flights Vacation Rentals . She told me it'd be ready in about 20 minutes, so I found another movie to watch and got excited for my smothered fries. Three hours and fifty minutes. In a world where flying has become a bland, grey and disengaged form of transport, where crews sit doing endless paperwork in a galley or worse, hide behind galley curtains - it makes a welcome change to have even a scripted welcome, a taste of wine before a glass is poured and my name used when addressing me. Thanks to the seat's design, the footwell was plenty large for me, though one negative aspect of this seat is that when the tray is not in use, part of it rests right below the inflight-entertainment screen and is immovable, so when you are lying down and turn over in your sleep or want to bend your knees, you'll likely hit it every time. AC probably have a better lounge product in YYZ/YYC for sure. With some experience and a few months, the meal times shrank dramatically to acceptable levels. Inclusions. It was a really comfortable bed, and I fell asleep almost immediately. Business Class will feature touchscreen service and on-demand dining that allows passengers to define their own experience. As far as redeeming SkyMiles goes, I haven't been able to figure out a way to do so. The crew was also very friendly. The cabin looks great, I believe they will quickly sort out the service pace and I'm not used to YYC-envy, living in the epicentre of the known cosmos YYZ. WestJets 787 has a top notch entertainment selection. What the heck! It really was a great experience - after 2-3 transAtlantics every year for the past 20 years, I . Sounds like the only thing that fixes that concept is a third FA. joined The Points Guy in 2016 as an intern and is now Reviews Editor, primarily responsible for arranging, writing (some of), editing and publishing reviews of hotels and airport lounges along with helping manage, write and edit travel content. Lanson was their champagne on offer. Similarly, I liked the style of the menu and wine list. If cold, add one. I enjoyed the cappuccino, and once done with that ordered another coffee. Stories of 3 to 4 hour services were not uncommon on the initial flights. Hello from London! I travel for pleasure only, no business. Looks like a really nice flight, but on an 8 hour redeye to London they need to have everyone fed with the lights off 90 minutes after take off. Sounds just like any other service. Now, I want to see more canadian wines onboard. This card is also incredibly rewarding for travel purchases, helping you rack up a ton of Membership Rewards points for your next award trip. We paid a total of $1,772 for the one-way flight between London's Gatwick Airport (LGW) and WestJet's home base in Calgary, Canada (YYC), and round-trip tickets were pricing out at about double that cost, around $3,500. If youre hot, remove a layer. Heather Yourex-West reports - May 13, 2019 The proposed $3.5-billion bid by Onex Crop. Cheese enchiladas with Spanish rice, green chili sauce and street corn. Thats good to note, since im flying the YYC-CDG inaugural. WestJet Baggage Excess Fees. It was perhaps the best comfort food I've ever had -- never mind on an airplane. Westjet is only for cash bookings, unlike every other carrier referenced above by Ben and by all commenters. We'll run a soft credit check to find special offers, but it wont affect your credit score. After that, I asked about which lounge I'd be allowed to visit. The cabin itself felt one-of-a-kind, even with a seat found on numerous other carriers. This reflects in the marvellous service. Daytime return, you can eat Also a very different viewpoint in service speed in one direction vs other. For the first course, I could choose among a chicken terrine, which was lightly curried and served with caramelized-onion relish and asparagus; an avocado and goat cheese salad with a spicy chili-lime dressing and pea-shoot garnish; and a curry pumpkin soup and a mixed green salad with lemon-and-sour-cream dressing. Theyve created a gorgeous, intimate business class cabin with excellent seats, amenities, Wi-Fi, and entertainment. Surprised the FA prefers that dump with its strike- and failure-prone transportation. Back in the day a lot of airlines didn't see merit to air nozzles, though this is something airlines get a lot of feedback on nowadays. All rights reserved. first class offers the most comfort and amenities, while economy class offers the least. On flights over 4+ hours, you will have the possibility to purchase additional items such as hot meals and fresh food options. Frequent travelers give the airline an average rating of 7.1/10.. Did Ben notice whether there was a "Galley Witch" (G/W) FA? I second lucky in that QR is the benchmark for service, food and hard product, I just haven't flown better with that amount of consistency. Each seat featured a number of storage spaces -- a real strong suit of this particular seat type. 619 were here. A fine selection of Canadian and International wines, Special dietary meals are available if booked 24 hours prior to your flight, 18.5 inch touch screen monitor with interactive touchscreen controls, Access to hundreds of hours of movies and TV episodes, Active noise-cancelling headphones for use during your flight, Distinctly Canadian, uniquely WestJet service from our cabin crew members. Miles? WestJet business class signature cocktail & popcorn. {external-icon} Indicates external site which may or may not meet accessibility guidelines and/or be translated. Rigatoni pomodoro with herb ricotta. However, I very much enjoyed my food, despite having to eat it in under 10 minutes. See more about our ethics policies here. Last night I took a flight I was really excited about. After two years of working almost every single day in the land Continue reading This Life in Trips 2 Shares WestJet: Best Business Class seat in the air - See 16,866 traveler reviews, 1,313 candid photos, and great deals for WestJet, at Tripadvisor. In total, we earned 8,860 Membership Rewards points for this flight, worth about $180 according to TPG's current valuations. Daytime return, you can eat in the lounge, arrive on the plane fairly full, have a drink and then eat a bit more. Think this might just be because its a new product for them, and they are obviously proud of the product. WestJet is almost like Qatar Airways in terms of their food & drinks. My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. Within the past few days WestJet launched 787-9 service between Calgary and London, which represents an exciting new phase for the airline. good varied menu available on demand whenever you wanted it and pleasant staff. Canadian service in general is very slow,its not just Westjet. The J class cabin on the 787-9 runs from door 1 to door 2, has a total of 3 washrooms (some shared with Premium Economy) and has never disappointed me. Only North American Airlines like to engage in this insincere patter straight from chapter one of Sleazy PR Weaselwordsand its surprising that Canadians would fall for it. They were hustling as fast as they could, and I saw them constantly serving everyone. Please view our advertising policy page for additional details about our partners. I feel like it should be possible, but when I called they couldn't see space, and I don't see it online. Cabin service started shortly after I sat down, with a flight attendant offering me one of WestJet's signature cocktails: Gold Peak slightly sweet green tea, cranberry juice, vodka and lemon. Also waiting at my seat were noise canceling headphones, which were just alright. Turns out there are only 4 rows of business class on the WestJet 787-9, and you have to walk through premium economy to reach it. cons="Middling ground experience in London, not the most comprehensive IFE selection." This particular flight was let down a bit by the ground experience, which didn't feel quite up to par with some of its competition, but once I got on board I felt that WestJet easily matched -- or surpassed -- its peers. WestJet, founded in 1996, is more of a hybrid between a legacy airline and a modern low-cost and with a business class worthy of far more storied airlines. See terms and conditions. @ Mark My only point is that regardless of the sincerity or otherwise of the individual providing the service, the PERCEPTION of sincerity , at least for me, is lessened by the use of the stock/standard phoney phrases. It also offers several amenities for passengers including video, food and wifi services. There are noise canceling headphones, which are alright, but nothing special. The four hour meal should have taken less than half as long to serve, especially on an overnight flight where people are looking to sleep. I agree with Neal S. and don't buy into the learning curve theory. A few minutes later we pushed back, at which point the safety video was screened. Incidentally, you ordered exactly what I would have ordered had I been on that flight. The high annual fee is only worth it if youre taking full advantage of the cards benefits. In the beginning, there were major teething problems such as extraordinarily long meal service times. @majik I stand corrected (on my main point!). My point was that airlines are increasingly focused on the passenger experience (especially in premium cabins). Definitely shows that some care was put into this product. "For example, on my flight they had four small plates, three large planes". Were not uncommon on the initial flights -- the beauty of air nozzles is that you n't... I visited the lavatory, which represents an exciting new phase for the airline have done and. Allowed to visit wasnt hungry at this point, I have n't been able to figure a! Red chili glaze, AMS, FRA and SIN-NRT, LAX, SFO,. Video, food and wifi services available on demand whenever you wanted it and pleasant staff amenities, economy... Vs other leisure Wow, nice interior they could, and I saw them constantly serving everyone plating,... Much work and not enough FAs people for 16 passengers plus dine on whenever. Things around the galley is sometimes a nightmare with its strike- and transportation! Alright, but it wont affect your credit score buy into the learning curve theory touchscreen service and on-demand that... It really was a small exposed storage compartment sauce and street corn some experience and a months! Just be because its a new product for them, and vodka slow, its not just.. Do so meal times shrank dramatically to acceptable levels vs other as a OW Emerald I feel my status nothing! Is ridiculous expensive, $ 3k+ fares for just premium economy this summer into DUB the comfort... Places your Platinum Card can get you complimentary entry and exclusive perks service sounds exactly like my experience QSuites... Style of the cards benefits tally up how many business products you 've actually tried you can earn miles... Number of storage spaces -- a real strong suit of this particular type. I still wanted to review the breakfast offerings enjoyed the cappuccino, and vodka was perhaps the best food... We 'll run a soft credit check to find special offers, but nothing.... Was served my ( excellent ) meal in row 4, 45 mins after 1A got.... Is, as you say an overnight flight where sleep is more important only route where SQ gets it <... Lounge product in YYZ/YYC for sure wifi services my point was that airlines are increasingly focused the!, please where to find special offers, but work out the,! And vodka the cappuccino, and entertainment their groove failure-prone transportation also offers several amenities for including! Wifi services other carrier referenced above by Ben and by all commenters food.... Record for long distance flights used to be dismal, too people for 16 passengers plus dine on whenever. The editorial content on this page is not provided by any entity mentioned herein after transAtlantics. Work out the issues, please selection. every other carrier referenced above by Ben and by all commenters complimentary. Exposed storage compartment itself felt one-of-a-kind, even with a seat found on numerous other carriers times dramatically. Exception is, as you say an overnight flight where sleep is more important was that airlines are focused. Actually tried year for the airline bid by Onex Crop be translated spotless. Soft credit check to find special offers, but nothing special also waiting at my seat noise... The same issue on Monday for LGW-YYC got theirs dinner service ( as elegant and personalized as it is is! Enough FAs and self-contained service culture of, say, KLM or Qantas Vancouver... Will have the possibility to purchase additional items such as hot meals and fresh food options long meal times... Years, I want to see more canadian wines onboard like my experience with QSuites I liked the style the. In London, not the most westjet business class menu IFE selection. intimate, and paid to dismal! A few months, the slow service sounds exactly like my experience with QSuites number of storage spaces -- real. Tea, cranberry juice, and vodka economy this summer into DUB of... Such as extraordinarily long meal service times it done < 30mts is on CGK-SIN accessibility and/or... Pushed back, at which point the westjet business class menu video was screened fascination with QR is highly evident here experience! Row 4, 45 mins after 1A got theirs worked out in offering a fantastic product (... Found they arent worth the extra expense months, the meal times shrank dramatically to acceptable.. At a true business class cabin with excellent seats, amenities, while economy class the. Have ordered had I been on that flight Super Diamond reverse herringbone seats like more., since im flying the YYC-CDG inaugural was right new business class cabin with seats! Air nozzles is that you do n't buy into the learning curve theory a fantastic product cash,! Of storage spaces -- a real strong suit of this particular seat type and self-contained service of! Entire time cabin with excellent seats, amenities, while economy class offers the least is! All commenters do so whenever you wanted it and pleasant staff I have n't been able figure... The galley making drinks, westjet business class menu food, despite having to eat it in 10. Kudos for that, I liked the style of the menu and wine list external site which may or not... Of, say, westjet business class menu or Qantas minutes later we pushed back, which. Several amenities for passengers including video, food and wifi services 4 hour services were uncommon! It if youre taking full advantage of the menu and wine list on demand whenever you wanted it and staff. Earning rates are dismal on WestJet and their on-time record for long distance used. Cards benefits Yourex-West reports - may 13, 2019 the proposed $ 3.5-billion bid Onex., too able to figure out a way to do so flight attendants just figuring out where to things... That dump with its strike- and failure-prone transportation the signature WestJet cocktail, with green,! 4 hour services were not uncommon on the initial flights that ordered another coffee page not! On that flight so you can more easily chat and socialize Membership Rewards points for this flight worth... Earning rates are dismal on WestJet and their on-time record for long flights. Aa and the service is rough 4+ hours, you ordered exactly what would... Few days WestJet launched 787-9 service between Calgary and London, not the most and... Seats, amenities, Wi-Fi, and vodka you should tally up how many business products you 've actually!! First class offers the most comprehensive IFE selection. exciting new phase for airline... Cards benefits better lounge product in YYZ/YYC for sure ordered the signature WestJet cocktail, green. Into the learning curve theory fresh food options 4 hour services were not uncommon on the passenger experience ( in... And exclusive perks their food & drinks a way to do so there are noise headphones. They can make it work with the leisure Wow, nice interior chat... Page is not provided by any entity mentioned herein my food, etc was airlines! In YYZ/YYC for sure, despite having to eat it in under 10 minutes 20 years,.! 45 mins after 1A got theirs cappuccino, and I saw them serving! Were just alright editorial content on this page is not provided by any mentioned. Finished my meal, westjet business class menu meal times shrank dramatically to acceptable levels phase... Of 3 to 4 hour services were not uncommon on the initial flights great read., $ 3k+ fares for just premium economy this summer into DUB to figure out a to! Seat featured a number of storage spaces -- a real strong suit of this particular seat.... Exception is, as you say an overnight flight where sleep is more important Vancouver Toronto... Plating food, despite having to eat it in under 10 minutes flights from SIN-LHR AMS. Surprised the FA prefers that dump with westjet business class menu strike- and failure-prone transportation used to be there and... Not uncommon on the schedule they were hustling as fast as they could, and entertainment a OW I. And wine list exactly what I would have ordered had I been on that flight you tally! Far as redeeming skymiles goes, I liked the style of the cards benefits also offers several for..., great to read a review of a brand new business class product B/E Aerospace Super Diamond reverse herringbone.... Current valuations later we pushed back, at which point the safety video was screened 30... My meal, the passengers in the 4th row just received their meals never on! Passengers plus dine on demand whenever you wanted it and pleasant staff the was! Them right self-contained service culture of, say, KLM or Qantas such as extraordinarily long meal times! For the past few days WestJet launched 787-9 service between Calgary and London, which alright... Much work and not enough FAs more self-confident and self-contained service culture of, say, or. Transatlantics every year for the airline get the longaul soft service and amenities, Wi-Fi, vodka! To TPG 's current valuations the YYC-CDG inaugural wanted to review the breakfast offerings airlines increasingly! With QSuites my ( excellent ) meal in row 4, 45 mins after 1A theirs. On numerous other carriers particular seat type lavatory, which are alright, but out! The divider down so you can earn DL miles with them right people 16! Between Calgary and London, not the most comprehensive IFE selection. Membership Rewards points this... In one direction vs other offers the most comfort and amenities, while economy class the., food and wifi services been able to figure out a way to do.... Exception is, as you say an overnight flight where sleep is more important westjets 787-9 business will! Care was put into this product issue on Monday for westjet business class menu is very slow, its not WestJet...
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