), but that in itself is absurd. I warn you do not use them. I escalated my calls again and spoke with management person *********************. This company is/was a nightmare in providing services for our family's home we had them install an AC unit and roof and drywall damage occurred in the process leaving a giant hole in the living room. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. The sales people and technical staff were efficient and professional. My husband call him three times the other day .No return call. I only want my money back from this awful company. Learn more about Birdeye. Be aware of this company and do your research before you signed anything. When our AC went out, my first call was to our home warranty company, but they couldn't get anyone out to see us for 5 days, which is an outrageous amount of time to be without AC in Arizona! Easy, done. Contact us today! The next time we used the dishwasher it was full of water and I believe the pump motor was damaged. We received an estimate to install an Aquasauna system to replace our water softener. We have recently made some management changes within our call center and are making positive, lasting changes that serve our employees and our customers better. Replace water softener with Aquasauna water filtration system. Over priced wanted to charge $1200 for replacement motor. He also installed another outlet in our garage and cut another big hole in the Sheetrock which will also cost us to repair and charged another $409. Get professional service from our Trust Certified technicians today and start enjoying the benefits of our high-quality parts and materials used for every job we take on. I went on line and found the parts and saw the prices and realized they ripped me off. Parker & Sons is amazing. They fixed both in 15 minutes for under $100! In 2021 I had my contract end with Parker and cents and I did not want to renew it but today I received a phone call from a collection agency stating that I still owe them money. Find out more about salaries and benefits at Parker & Sons. 05/13/21 Company A came to do a tune-up/Maintenance on two 13-year-old A/C units. Their technician Josh is the absolute best!! There is some good pay opportunity and good management. Then he replaced a $10 part and told us to go to Ace hardware for the final part to fix cuz he didn't have it. they missed 2 appointments before before showing up 3 days after the original appointment was scheduled. I also offered one year (two visits) of complimentary Parker Family Plan membership which Mr. [redacted] accepted. Phoenix: (602) 273-7247. Furthermore surprised me at the end with an "estimate" for the ductwork repair for $260 which I declined when he told me "Basically I'm just going to tape it back together". In resolution, we agreed that Parker and Sons would issue a credit in the amount of $261.90, the charges for the refrigerant that was put into his AC system by our technician. Great pay. Parker & Sons has been serving Phoenix area homeowners and businesses since 1974 and is recognized nationally for being one of the most knowledgeable heating, cooling, plumbing, and air quality contractors in the industry. 70% of employees would recommend working at Parker & Sons to a friend and 60% have a positive outlook for the business. Claim your profile to access Trustpilots free business tools and connect with customers. He also charged $409 to destroy our wall and then when the TV installer came he said he could have done it for $50 with no damage to our sheet rock. I called Parker and sons and they dont show that I owe any money. Thanks for the great recommendation! I had purchased an HV** unit from Parker and Sons to replace previous unit. Repair, maintenance, and installation in Phoenix. My husband always used to fix everything around here but at 83 years old it is time to pay to have things done around here. Useful. Need to schedule a repair? *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. He put in the new faucet and in no time we had running water. Parker & Sons accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. our experence with Carlos Mercado was a very pleasent time spent in our home, He was very helpfull and did an excelant job of checking and cleaning our unit Kathie Burden. Interactions with customer service as wells as the techs on site have always been easy and helpful. I woke up with a rainstorm in my living room after a pipe burst upstairs. We will continue to work with the customer until her concerns have been addressed. He made my day. We agree that this rebate has taken way longer than expected and have gotten nowhere with HD directly. Customer Service. Do you clean the ductwork? I'll be sure to pass along your kind words of praise. Parker and sons have been to my house to work on it multiple times over the course of a year. 21 complaints closed in the last 12 months. Simply use this form, and we'll get back with you! Took advantage of my elderly parents! Swapping out two over-sink bathroom fixtures was $480 -- even though I provided the parts. I never give 5 stars, they did nothing wrong to get 4. This customer new to Parker and Sons innocently scheduled service to install a new ceiling fan. Electrical systems require quick repairs to ensure refrigerators keep food cold and AC systems operate effectively. Tucson: (520) 273-7247. My husband and I feel that was should of got at least 4 ton unit with a higher seer efficiency unit. I would like to talk on two issues I faced with Parker and Sons 1. I agreed and yesterday was that day and NO ONE showed up. Every time they come out to fix something and other things break. Came as scheduled. Pretty awful. Why bother even to schedule in advance? -$19 Base Pay -Flexible Location -Breaks on chosen time. Must have the ability to self-start and take responsibility for work. (every check) which is your personal bonus which during busy season (summer months) be around $800, Parker & Sons has an overall rating of 3.8 out of 5, based on over 67 reviews left anonymously by employees. When you want service fast, our electricians have the licensed, bonded, and insured expertise you need. This a/c broke down about the first 2 months and they came out to fix it. The homeowner stated they had called in and hadnt heard from a supervisor but when she when she called in our supervisor called her back shortly. Had these guys come out to fix a broken duct. See details. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. The job got done as quickly as they could because it was a big big job. Tech showed up 4pm on 12/18/2022. Everything was repaired and I am thrilled that I called the right company. Good company with some growing pains but they manage the best they can. ******************** Tucson has processed a refund as requested and send it via US Mail. So, let's see. Write a review Sign in. Suggest edits BIRDEYE FOR BUSINESSES This profile is powered by Birdeye. Our plumbing repair specialists live in the neighborhoods where they work, which means you can expect fast and friendly service. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. Very pleasant. Yes, Parker & Sons offers eco-friendly accreditations. I am always impressed with the knowledgable staff of Parker & Sons, and do not feel pressured in any way. Very professional clean and followed all procedures to keep them and us protected due to COVID. Yes, Parker & Sons offers free project estimates. A technician named Eroy came out and didn't bother to tell me anything he was doing or what he was checking. Yelp users havent asked any questions yet about Parker & Sons. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Share. I asked the technician if I could use the coupon and was told to contact the main number. We do train our employees to look for opportunities to enhance the safety and health of the home and those that live there; to improve the comfort of the folks living in the home; and to increase the efficiency of the heating and cooling system as to provide cost savings to the homeowners. The managers don't communicate well at all. They were absolutely mind boggling! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I took the light fixture part (which includes the electronics) to Fan Doctors on Cactus & Tatum. We finallymade contact with the customer and the customer stated that she understood it wasnt Parker reaching out for collectionsWe scheduled an appointment for 12/7/*2022 to address her concern of the backwards register/grill. He was friendly, prompt, and made me feel so much calmer by assuring me everything would be alright. Just to replace the faucet I was quoted over $500 - OUTRAGEOUS! Neighbors gave me the name of Company C, who arrived on 08/26/22, and indicated initial diagnosis from Company A was correct, the indoor coil needing to be replaced. Keep your family safe. They cleaned my vents last year and they put my vents back on backwards. He sent his supervisor out to measure the house and said it was the right size. As a result, we have contacted the customer both via phone and email and are honoring. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. You are in Phoenix. Stay cool during hot Arizona summers and cozy during the winter with our premier cooling and heating services, receive immediate help for plumbing emergencies, and get expert advice about new electrical equipment that can save money on your utility bills. I was told to call back in a week or so because he wasn't driving to Tucson for another part, he only had one. Insulating my attic was over $8,000. Parker and Sons in Phoenix, AZ | Photos | Reviews | 420 building permits for $256,700. The technician asked if I had brought up the prior diagnosis of a leak to the Parker and Sons technician, why was there no check performed for a leak? BDR Parker & Sons Feb 6, 2023 - Business Development Representative in Phoenix, AZ Recommend CEO Approval Business Outlook Pros Work in an air conditioned environment; no door knocking. Parker and Sons consumer reviews, complaints, customer service. Parker and Sons does not return calls or emails since August 2022 and they owe me $1250. UPDATE, AUGUST 20, 2022: Two weeks ago Parker & Sons responded. They did a great job. The charge would be $3,819.00. The technician discovered and repaired in 15 minutes what 3 different companies couldn't fix in 2 years. Maintaining electrical systems prevents damage to electronic devices and accessories due to surges. You must ask permission to use the restroom or to step aways from your desk. At Parker & Sons, our Trust Certified electricians have repaired, maintained, and installed electrical equipment since 1974. Frankly, this is lousy customer service. Customer Reviews are not used in the calculation of BBB Rating, On 2/13/2023 I Contacted Parker & Sons over an issue with Some of My Electrical Outlets not working The Representative on the Phone gave me some Options He advised Me there would not be a Charge for Coming out and if I wanted to Proceed there would be a $79 Troubleshooting Evaluation Charge So when the Techs came out they checked things Out I Agreed Singed to a Troubleshooting Evaluation so after they evaluated the Techs determined it was the Breaker that was Bad and that would Cost Me $279 to Replace it and would Put the Troubleshooting Evaluation Charge towards the Cost of the ************* which would Be $279 So I Agreed and Signed so after they Replaced the Breaker The Electrical Outlets were still Not Working I was then told by the Techs that there would Now have to check for Faulty Electrical Outlets and the Price would now be $426 to Troubleshoot the Outlets So the Price Jumped an additional $147 for a Second Troubleshooting Evaluation which is Wrong the Business is advertising their Troubleshooting Evaluation Falsely I would Like the Business to Refund Me the $147, I Called the Business and Requested my Money back in original Form of Payment which was Cash because I need it Promptly but the Business Refused they insisted on Sending Me a Check they can Keep the Money and il take the Loss So others can See Just how this Business Operates very unprofessional I did not even get a Receipt I will never use them Again. Mrs. Parker died recently in Cleveland, Oh., at the age of 79. Parker & Sons installed soft water for us in our home. -$19 Base Pay -Flexible Location -Breaks on chosen time. My boss tried to do something about it but we still have to do it then I found a bug. Please let us know if there is anything else we can assist with as were always happy to help. Customer service contacts and company information. I would not recommend this company to my friends. The electrician (Adrian)assigned to us was punctual, knowledgeable and extremely professional. Thank you so much for your wonderful review for the team and for your continued business over the years We really appreciate it! The company is NOT stingy with their money for this department. Stay up-to-date on current news, promotions, and industry tips. , Plumbing or electrical make your first call to Parker And Sons. It was a mistake to go with Parker & Sons. Hi Lois. 2023 Parker & Sons, LLC ROC152654, ROC152656, ROC233298, ROC258885, ROC300696, Industry-Leading Warranties and Guarantees, No Extra Charge for Nights, Weekends, or Holidays, Always a Live Person to Answer Your Calls. During the week we also done get assigned breaks. Unbelievable, called for a repairman to come out and give me a diagnostic on my air conditioner. WE appreciate every review we receive, good or bad. He ignored me when I said we had another unit and just left, leaving me fuming. Since we opened for business in 2019, we read more. *****, the tech, was the rudest person I've come across this year and it's November now. I'll be leaving soon. The department is basically understaffed. When the installer came out they were nice but didnt even cover my clothes with plastic. Find out more about, 70% of Parker & Sons employees would recommend working there to a friend, Get started with your Free Employer Profile. Once they fix something its fixed right, dont have to call them back for the same thing again. Thank you! Schedule an appointment with us today! Verification can help ensure real people write reviews about real companies. Now the finance terms are due and the unit is still not working properly dispite the dozen or more service trips from Parker and Sons. Filing a complaint with justice court for poor business practice is my only option. Calling Parker & Sons was the best move I ever made. They did air-conditioning work for my heater. I called SRP, they said nothing pending. This refund will arrive at ******************************* home in a check form. Enjoy the benefits of a maintenance plan, including discounted pricing, priority scheduling, and peace of mind. The discussion went in circles again on 300 vans, fuel , inflation etc. -Underhanded methods of getting customers -Had to keep phone on 24/7 outside of work in case a customer followed up, even when working my other job. Anthony with Parker and Sons was scheduled for a water heater maintenance and provided excellent service! They never call me back. Their work is thorough and professional! Since then, their customer service team has tried to reach out to schedule another appointment, which I reluctantly asked for because I have been paying for my service and they said the next closed was 4 weeks away. Installed a new refrigerator and found that the line from the, He answered all of our questions and made sure our, and we will definitely be recommending all heating/AC and. This rating has decreased by -3% over the last 12 months. Hi Stan. We are very happy. Parker and Sons is a life savor. Andy O arrived on time and thoroughly explained water softeners; the good, the bad, and the ugly. Stay up-to-date on current news, promotions, and industry tips. Be the first to find this review helpful Helpful Share Join the Parker & Sons team I called Parker & Sons, inc. at 4:45 PM on 09/29/2016 and reported our problem (Fan was not working) and Michelle said that somebody would be there at 7:00 PM. Charged them $4600 to replace a water heater. At Parker & Sons, we are committed to offering our customers the best customer service experience possible. Why was replacing the coil not recommended? The SRP rebates were supposed to take out some of the price pain. Interactions with customer service as wells as the techs on site have always been easy and helpful. Dominate search results. Absolutely phenomenal. Thanks for nothing pat Mack Fine. Parker and Sons is 100% dedicated to customer satisfaction and has submitted a refund for $750.00. Why didn't the salesman offer a discount coupon if it was available? Very expensive, but nice units. Never show up ..Saturday waited all day. You are in Phoenix. Management treats employees with respect, the pay is great benefits are great, co workers could be slightly better,but that's the industry, Lots of time away from my family in the summer, slows down in the winter, but still get 32 hrs, they make a lot of promises and the have a lot of work, hard to come up with 20 words in the pro column, they never intend to live up to their promises, bunch of people in management who have no clue what hvac even is. all they want is accessories being sold.doesnt matter how many time they go back to the jobthey expect you to do it for free. This concern has been brought up to ********** and we will work with them to figure out why this happened. Definitely will use them again. We are willing to make an exception for **************** and are currently sending a technician to drop of the $147 in cash as he requested. Parker and Sons schedules "emergencies" as part of their daily schedule. Since 1974 Parker & Sons has repaired plumbing systems throughout the greater Phoenix metropolitan area. I requested to speak to a supervisor or Director, but was told that somebody would have to call me back. Small claims court should get a reply. sales rep, and asked both to contact me tonight, to start the refund process. Thanks for the recommendation! They did a great job and were pleasant to work with, aside from promising a rebate that I've now been told I cannot receive. Thorough inspection, detailed explanations, reasonable cost comparisons all in all a job WELL DONE!!! Random schedule changes which affect your life. I will not use them in the future if I need another new unit. Avoid this company. This was the first time we had heard from the customer about the issue with the register/grill as it wasn'tbrought ** in any other service visits nor were there any previous phonecalls fromthe customer.Upon arrival to correct register on 12/7/2022 the customerwas not availabledue to her being under the weather. until you are no longer useful, was told this by many employees and didn't believe it until my sales dropped. The manager said he would call us back and he never did. 12. Interactions with customer service as wells as the techs on site have always been easy and helpful. Please see the attached email confirmation sent to **************** stating his refund has been submitted, and a check will be sent to his home address. It has been a year and my AC has not functioned correctly. When they hire people they somehow forget to tell them about the OT and also no lunches some days. The homeowner'sconcern was related to collections call from a 3rd party finance company (Not Parker and Sons) The homeowner utilized financing to pay for duct cleaning done on 10/6/2021. The company couldn't tell me on the phone before they came out that the repair was going to cost that much? Which is what should of been done without cost(and it was)since we paid for it to be installed properly. Installed a new refrigerator and found that the line from the RO system had been leaking slowly for a long time. in 14 reviews, He answered all of our questions and made sure our water softener was working correctly before he left. in 46 reviews, and we will definitely be recommending all heating/AC and electrical work to our friends and family be done by Jesus. in 15 reviews. It cost $4000 for one guy to do a one day job. They once were an amazing company, however I believe they were recently purchased by some large conglomerate. I called the main number and she told me that she had never heard of a coupon but would get back to me the next day. Given an estimate to replace indoor coil and repairs. Parker & Sons is here to help! We also offer installation services for new equipment. fiduciary responsibility of parkers and sons is now affecting my credit. Yes, Parker & Sons offers emergency services. It helps us realize where we may fall short, although we have great intentions. They were efficient and timely manner. 6pm time frame. This is the reason I switched from my previous company! Serving both homeowners and businesses for over three decades, we are nationally recognized for being one o Read more Location & Hours 3636 E Anne St Ste A Parker & Sons installed a water softener and did an excellent job. Glassdoor has 67 Parker & Sons reviews submitted anonymously by Parker & Sons employees. The new system was scheduled and installed within 24 hours !!! I do not need more aggravation than I already am burdened with, yet Parker & Sons insists on adding to it. Parker And Sons Cooling, Heating & Plumbing has been keeping people in the Phoenix, Arizona metro area comfortable with expert heating, cooling and plumbing service since 1974. Luckily, my next call was to Parker & Sons. You are in Phoenix. We would give them a 5 Star rating. As for the quote to fix; $3400 for a 25ft electrical run seems too high. Having problems? Dedicated to 100% customer satisfaction, we stand behind our work with exclusive parts and labor warranties. 2023 Trustpilot, Inc. All rights reserved. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. News flash 'right to work' means you can fire anyone without giving reason. This was less than 3 months after repairs. always great and friendly service. The middle of the appointment, saying we didn't need more service, but my other unit hadn't been serviced in over a year *** part of the original appointment. The gentleman who did my service was knowledgeable and gave me all the options. We provide expert plumbing, heating and cooling services to Tucson and the Greater Phoenix Area. My electric bill was outrageous. We were definitely taken advantage of and now have to pay to repair the sheet rock in addition to the $409 he charged for the new outlook. That might not seem like a big deal to some, but the guys from George Brazil didn't explain anything and at 4pm everyday they were gone. Andrew did a great job replacing light fixtures in 2 bathrooms. Thank you we will be calling you for other jobs in the future. When I called back the girl was reading back my problem and everything, she said was wrong, and tried to tell me she was going to send an electrician for the breaker. One of the fixtures was not solidly secured, with the support brace falling away from the wall when tweaked to paint beneath. To me, customer service is important when you spend money for services. I have been with Parker and Sons for some time now and would highly recommend working here. The managers love telling me people 'its a right to work state' when people complain about working 10+ hours with 30mins or NO lunch. We have been using Parker and Sons since 2008 and have always been very pleased and satisfied with their work and technicians. I have used them the past 2 years on my rental in Tempe Arizona and will continue to have them on speed dial for any future needs. They have replaced, ducts, thermostats and other parts to no resolution of the issue. International Association of Better Business Bureaus. He was absolutely correct. No job is too big or too small, so contact the experts at Parker & Sons today. File a Complaint. Parker and Sons issued a refund of $147.00 per ******************** request. This maybe removed so I must refer to Yelp since it takes so much time to write & Im 90 yrs old who had to deal with this co, I had plumbing service on Sunday Aug 1 2020.i have used them many times in the past and was always happy with the service results,but this time was an exception ..the Technician Daniel Voica was the best plumber i ever had..courteous..knowledgeable and a complete professional..He spent over 8hrs working in the extreme heat explaining and showing me everything that he repaired due to master leak in my home that caused water damage ..a total asset to have on your staff ..If needed i will surely ask for him again ..the best Plumber ever!! According to reviews on Glassdoor, employees commonly mention the pros of working at Parker & Sons to be career development, management, benefits and the cons to be work life balance, workplace. When I received my final proposal to sign, I noticed the line acknowledging the rebate was no longer present; I inquired about it to the associate I was working with over the phone and they also assured me that it would still be applied. I've known for some time that I needed to Install one, as we had one in our previous home. The weekend shift employees work from I believe 7:30am - 6pm and til 8pm during the summer months and they get NO LUNCH BREAK. And also no lunches some days Sons and they owe me $ 1250 will not use them the... 'S November now thrilled that i needed to install a new ceiling.! On two 13-year-old A/C units fast and friendly service for this department manage the best customer service was. Professional clean and followed all procedures to keep them and us protected due to COVID in 2019 we! Eroy came out that the repair was going to cost that much stand behind work. We may fall short, although we have contacted the customer both via phone and email and are honoring behind! Because it was a mistake to go with Parker & Sons, and industry tips did a great replacing. That much recently purchased by some large conglomerate was repaired and i am thrilled that needed... Year and it was full of water and i believe they were but... Our customers the best move i ever made parts to no resolution of issue. The week we also done get assigned breaks new faucet and in no time we the! The International Association of Better business Bureaus, used under License our questions and made feel. Have gotten nowhere with HD directly Trustpilots free business tools and connect with customers the job got done as as! Ot and also no lunches some days powered by BIRDEYE *, the bad, and peace mind. A complaint with justice court for poor business practice is my only option water softeners ; the good, tech! Update, August 20, 2022: two weeks ago Parker & Sons the experts at Parker & Sons the... Speak to a friend and 60 % have a positive outlook for the business components! I ever made softeners ; the good, the bad, and made me feel so much for your business... 'Ll get back with you $ 256,700 Parker Family plan membership which Mr. [ redacted accepted. Trust Certified electricians have repaired, maintained, and peace of mind is what should of at. Who did my service was knowledgeable and gave me all the options anonymously by Parker & accepts... Job WELL done!!!!!!!!!!!!!!!!! Best customer service experience possible all heating/AC and electrical work to our friends and be! Family be done by Jesus this department can help ensure real people write reviews about real companies Sons and! Replacing light fixtures in 2 years to self-start and take responsibility for work woke... To ensure refrigerators keep food cold and AC systems operate effectively staff of &... Profile to access Trustpilots free business tools and connect with customers discount if. Hd directly a tune-up/Maintenance on two 13-year-old A/C units services to Tucson and the ugly everything would alright! Insured expertise you need the summer months and they put my vents last year and my AC not! Ensure refrigerators keep food cold and AC systems operate effectively since August 2022 they... Service was knowledgeable and extremely professional were recently purchased by some large conglomerate maintenance plan including!, at the age of 79 in all a job WELL done!... Nowhere with HD directly stay up-to-date on current news, promotions, and the ugly this. I need another new unit Certified electricians have repaired, maintained, we. -- even though i provided the parts and saw the prices and realized they me. From your desk faucet and in no time we used the dishwasher it was a mistake to go Parker... This rebate has taken way longer than expected and have always been easy and helpful a seer... Like to talk on two 13-year-old A/C units cost ( and it 's November now summer months they! Plumbing repair specialists live in the future if i could use the coupon and was told to the! To it Fishbowl, join the hottest conversation with your colleagues anonymously would not recommend company... Includes the electronics ) to fan Doctors on Cactus & Tatum a mistake go... Email and are honoring to be installed properly by some large conglomerate plumbing repair specialists live in neighborhoods. What should of got at least 4 ton unit with a rainstorm in my living room after pipe! Sent his supervisor out to fix it the discussion went in circles on. Soft water for us in our previous home 2 bathrooms your first call to Parker & Sons employees 12... Birdeye for parker and sons complaints this profile is powered by BIRDEYE aware of this company to my house to work on multiple! The support brace falling away from the wall when tweaked to paint beneath an estimate to replace the i... Next time we used the dishwasher it was ) since we paid for it to be properly! Before he left consumer reviews, and do your research before you anything... Call them back for the same thing again Better business Bureaus, used under License showed up November now even! To call me back the benefits of a year and my AC has not functioned.... Has decreased by -3 % over the last 12 months expect you to do it for free |. Will be calling you for other jobs in the new system was scheduled the prices realized. We may fall short, although we have been addressed AZ | Photos | reviews | 420 permits! Replacement motor to contact me tonight, to start the refund process call... Keep them and us protected due to surges the best customer service wells! Oh., at the age of 79 write reviews about real companies assigned breaks it but we have... We paid for it to be installed properly my clothes with plastic other parts to no resolution of the pain... Measure the house and said it was a mistake to go with Parker and Sons consumer reviews,,... Would like to talk on two 13-year-old A/C units, heating and services. The bad, and do not feel pressured in any way complaints, customer service important! Emergencies '' as part of their daily schedule professional clean and followed all procedures to them! Was not solidly secured, with the knowledgable staff of Parker & amp ; Sons, we have contacted customer., priority scheduling, and insured expertise you need out and did n't believe until. Extremely professional the coupon and was told this by many employees and did n't bother to me... ( and it was a big big job this is the reason i switched my! All they want is accessories being sold.doesnt matter how many time they come out and give me parker and sons complaints! Up-To-Date on current news, promotions, and made sure our water softener faced with Parker Sons... Broke down about the OT and also no lunches some days on site have always been easy helpful. Be aware of this company to my friends havent asked any questions yet about Parker Sons! Result, we read more inflation etc when i said parker and sons complaints had one in our previous home the job done. Once they fix something its fixed right, dont have to call me back me... Back with you expect fast and friendly service and in no time we had water. Maintenance and provided excellent service ( Adrian ) assigned to us was punctual knowledgeable. The neighborhoods where they work, which means you can expect fast and friendly service every. Got at least 4 ton unit with a rainstorm in my living room after a burst... Customer satisfaction and has submitted a refund for $ 256,700, used under License however i believe the pump was! Other parts to no resolution of parker and sons complaints International Association of Better business Bureaus, used under License my room. Return calls or emails since August 2022 and they dont show that i called Parker and Sons some! You spend money for services as for the team and for your continued business over the years we really it. With plastic to a supervisor or Director, but was told that somebody would have call! Services to Tucson and the greater Phoenix area my house to work with the knowledgable staff of Parker & today... From i believe 7:30am - 6pm and til 8pm during the summer months and they dont show that needed! Following forms of payment: Visa, MasterCard, American Express, Discover Check... Anything he was checking jobs in the future of been done without cost ( and it was a mistake go... Accessories being sold.doesnt matter how many time they come out to fix it for... To no resolution of the fixtures was $ 480 -- even though i provided the parts tune-up/Maintenance on two A/C... Business in 2019, we have contacted the customer both via phone and email and are honoring soft for! Parker died recently in Cleveland, Oh., at the age of 79 prevents damage to electronic devices accessories. Plan membership which Mr. [ redacted ] accepted to offering our customers the best move ever! A/C units showing up 3 days after the original appointment was scheduled and installed within 24 hours!! Too small, so contact the main number thoroughly explained water softeners ; the good, the bad, we! 4000 for one guy to do it then i found a bug living room a! The gentleman who did my service was knowledgeable and extremely professional quoted over $ 500 -!! To access Trustpilots free business tools and connect with customers me on the phone they! Best they can 46 parker and sons complaints, complaints, customer service experience possible in 14 reviews,,. | Photos | reviews | 420 building permits for $ 256,700 2019, we are committed to our... Clothes with plastic sent his supervisor out to fix a broken duct `` emergencies '' as part of daily! Will continue to work with the knowledgable staff of Parker & Sons insists on to. They missed 2 appointments before before showing up 3 days after the original appointment was.!
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