Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Tip for consumers:its not kayak. Kind regards, I want to make sure NOTHING has been charged to our credit card and then I want all of that in writing. Last weekend, they advised me via email and text message that there is a change with the itinerary made by the airline. ChatDeal Service Team. Hello. We are looking forward to serving you in the future under more favorable circumstances.Kind Regards,Chatdeal Team. I will certainly be careful never to deal with ChatDeal again. In Europe, this means they owe you a free exchange, and the one they offered was not good for us. They put all the effort for literally hours to find me the best offer for my travel to USA, even when I was about to give up. Changes, Cancellations & Refunds 9 . Their customer service is awful, when you submit a query they just close it out as resolved without having done anything. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com.We will be looking forward to your reply.Best regards,Chatdeal Team. Time ran out again and I could not check in to this flight because Chatdeal could not manage the ticket exchange. Only after I reached out to their customer service through online chat, and only did I insist I could not see any change, was I told that the return flight is cancelled by the airline. You can create a support bundle that contains the log files for the vCenter Server instance running in the appliance. Its common for price changes to happen. Kind Regards,Chatdeal Service Team. Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Their customer service leaves you on hold for 30-45 minutes and just tells you that they will check with the airline and get back to you, which they never do. Changes, Cancellations & Refunds Archives - Chatdeal Support Flights Contact Us Help & Customer Service Categories At the airport 3 Baggage 5 Booking a Flight 8 Bundles and Additional Services 6 Changes, Cancellations & Refunds 9 Documents 2 Passenger details 6 Special Services 4 Chatdeal Help Center Changes, Cancellations & Refunds Found out about cancellation by checking directly with airline. Thank you for sharing your experience with our services.We're thrilled to hear that you loved being helped by Norma. The answer you are looking for may already be there. Changes, Cancellations & Refunds 9 . The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. Kind regards, We also ensure all reviews are published without moderation. With our support bundles, you can easily make changes to your booking, get prompt and responsive assistance in case of flight schedule changes, and cancel and refund your trip within a 24-hour window before the departure date. Special Services 4 . The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. Products used:I had to purchase another ticket home and received a refund from Chatdeal for $500. Booked a ticket for my 40th birthday from DUB-LHR-MIA. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. That does not do anything. International Association of Better Business Bureaus. I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. It was the worse deal! Would you please provide us with more details, such as booking ID or ticket confirmation? Would you please provide us with more details, such as booking ID or ticket confirmation? Please email us at investigation@chatdeal.com Follow us on Social Media to find out about latest updateson our progress. Per our records, your flights are confirmed and good to go. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Kind regards,ChatDeal Service Team. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. You never get the same person twice. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. 7.8 Comfort. Was this article helpful? Dear Albert,Amazing feedback! Dear Sean Worthington,Thanks for trusting us with your trip.We're glad you enjoyed your experience with our agent Enzo.Faithfully Yours,Chatdeal Team. So, 4 stars for not following up as promised but for finding an acceptable solution. Bundles and Additional Services 3 . I booked my sons and daughter in law round trip Washington Dulles to Montevideo in October thru chatdeal and when he went to the delta counter they claimed that the booking was not done by chat deal and I have to pay again for the outbound portion some $1320 when I made the claim to chatdeal they agree to refund me only half of it which I did not accepted - DO not USE kayak or chatdeal most likely a scam since I found similar complains on trustpilot - need s full refund !! Bundle and save Save money when you bundle your flight + hotel. Chatdeal never responded to my refund request. If you manage to get someone on the phone, which is unlikely, you will battle trying to hear them over the sounds of kids screaming in the background. Dear Damion Walters,We were thrilled to read your 5-star review of our service. All I want is my tickets, we leave on Thursday of this week. ChatDeal Service Team. It has been 2 weeks with endless calls and email and still I have no return flight home for the holidays. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Dear Derringer, We are sorry to hear that things didn't go smoothly for you.Could you please email us at investigation@chatdeal.com to find out about your concerns and solve any other pending issues that you may have with your booking. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. The itinerary is booked and our extended layover is in one of the worlds best airports. Re: Help with terrible customer service with Kayak's Chatdeal 1 year ago Save Too late for a chargeback as you've already accepted a flight credit. Anyone can write a Trustpilot review. Stay far away from them both. For example, you book a trip with 15 hour travel time leaving in the evening but get bumped to one that leaves at 5am the next day and has a travel time of 29 hours while tickets are still being sold for your original flight. i want send court notice. Dear Chris,Your review is very concerning to us. Big mistake. please help. Dear Anthony,Amazing feedback! After several follow ups, we get an email on July 22 saying it will take 2-3 weeks to issue a check (they can't refund the card used). Dear Chris,Your review is very concerning to us. Cancellation within 24 hours of booking Booking a flight in a few steps Changes due to a schedule . will be using Chatdeal again and I hope its always with Enzo! Book easily, Fly anywhere! Kayak and Chatdeal are a middleman who can add no value. Thank you Celia!! Dear Phuc, I booked a flight over the phone with Kayak, never even knew about Chatdeal. Please, contact us at investigation@chatdeal.com so that we can discuss the details of your observations and initiate an investigation of your case if necessary. Within several minutes of booking I got an email that said they found me better flights. Dear Wendy, Now, I've seen a schedule change on the airlines site for over a week. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati Passenger details 6 . ChatDeal Service Team, Dear Nana, unacceptable! 8.2 Crew. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Dear Indriana,We were thrilled to read your 5-star review of our service. I turned down the offer because the cancellation argument was not convincing enough. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. Now, I've seen a schedule change on the airlines site for over a week. Dear Randal,Thank you for leaving such a nice review. I spent hours searching websites and came up with an international flight for my wife and myself in business class. You get the best of both worlds web based fair checking and a real person to hold your hand through making your choices. Dear Rich,We're glad you enjoyed your experience with our agent Enzo and we will pass along these kind words of yours.Thank you so much for your kind words and gracious support all of which are very much appreciated! I thought that KAYAK was better than that. We are so glad you like his work! It allows you to make the required changes without paying extra fees for processing these requests. Faithfully Yours,ChatDeal. Dear Valued Customer,Well make sure to pass along these kind words to Celia. Frequently asked questions. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Book easily, Fly anywhere! Kind Regards,Chatdeal Service Team. They are a worthless part of the travel industry, Dear Valued Customer, Yours sincerely, I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Kind regards, Read More Support Bundles Read More Cancelation for Any Reason (CFAR) Plan Read More . Thank you very much for your feedback, it is really important for us. Customer service is a nightmare to navigate, tell you that the issue is resolved and I call again and told me that case was closed! And they left at O'Dark 30. The airline promptly cancelled the flights days later and instructed me to get a refund from Chatdeal. Chatdeal has a consumer rating of 1.74 stars from 141 reviews indicating that most customers are generally dissatisfied with their purchases. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. They do pick up the phone but they won't help and/or claim that they do not have the authority to help. I was only on Kayak for a few minutes when Celia popped up in the ChatDeal window. We are open for discussion and look forward to hearing from you soon. However, it was not even possible to pay them and get a new ticket. Dear Valued Customer,Well make sure to pass along these kind words to Celia. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Jenny was wonderful and helped me in few minutes. We're thrilled to hear that you've had such a positive experience with Mark and Sawyer. You'll be stuck with a headache and a horrible experience. Customer service is a joke. They need to revamp their operations plan. don't expect same service as kayak. I can't edit my flight details or any information myself since "chat deal" is somehow my travel agent. Our agent Jenny, is always super helpful and clear. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. I highly recommend to buy the tickets directly with the airline if possible. Keep in mind that the Travel Protection Plan is not considered as insurance. Kind regards, Yours sincerely,Chatdeal Team, Horrible experience. Date of experience: 26 January 2023. Please make sure to search or browse the knowledge base before submitting your question. Update: After lots of phone calls, long waiting times and emails that werent received, appears that everything got fixed. skm, Is this a legit agency? Chatdeal is a rip-off. Love working once again with chatdeal - and Especially Josie! again I have found working with chatdeal such an ease. Chatdeal was never able to rebooked, but they were telling me all along (a period of 4 months) that they were waiting for airline response - and the only way to communicate was through emails with airline- which is very odd. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. 28 Feb 2023 Tuesday. We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. Passenger details 6 . The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. I purchased two tickets and travel insurance on Chatdeal. Dear Carter, They are thieves and liars. Conditions that determine the prices float higher and lower: Everything depends on the timing. Dear Eric,We apologize for the delays in receiving the response related to the alternative travel option.Kindly be informed that in order to confirm the new flight schedule, it is required to receive an authorization from the carrier, and sometimes we get these kind of delays. Best regards, So what can i do ? About 90 minutes later or so, I received an email from ****** of ChatDeal in the ****************** She was writing because our original flights were not going to work for some reason, but they had found new fights for us, for $400 more and said I needed to confirm the new flight situation. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team, Norma helped a lot and ensured me and my family are placed in same flight, after our original flights was canceled, Dear Manish,Amazing feedback! We apologize for the miscommunication encountered. I was on hold for over 1 hour just to get through, and they hung up on me. Thank you Celia!! We are so glad you like his work! Faithfully Yours,Chatdeal Team. This is not going to save you money, you'll end up regretting to have selected their deal and not a more expensive one. Documents 2 . Best flights for your dream destination. All emails bounced. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. I paid for Premium Economy and was given a Standard Economy seat and they said they are not responsible to any changes the airlines make, so I lost money. Lufthansa doesn't help or support. Highly recommend to STAY AWAY. Category Question Name Email Booking ID Phone number +1 Keep in mind that the Service Bundles, whether Standard or Plus, dont cover the exchange penalty or fare difference fees that the airlines may require. All emails bounced. Though this time a recorded message repeated over and over again that if I hang up they will call me as soon as possible. Bundles and Additional Services 3 . Attempted to email original agent, that bounced. Terrible and never buying from them again. But it covered nothing when I want to change the travel date. Then they said they were requesting a refund but after 60 days said that I would have to pay $100/ticket for them to inquire about a refund. Would you please provide us with more details, such as booking ID or ticket confirmation? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Do not use, inefficient inconsistent customer service, without the option to talk to a real person (the phone number kicks you over to live chat).Im on day 5 trying to rebook our flights due to a legal name change. Faithfully yours,ChatDeal Team. Enzo made the experience great. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Chatdeal Team. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. The answer you are looking for may already be there. BBB reports on known marketplace practices. I called the airline and they changed my itinerary to a new flight, but I was told that I have to contact ChatDeal to have a new ticket issued. biotin results after 3 months . I found out that one leg (the last one of the return) flight was cancelled. I paid extra for selected seats and I didnt have option to select any seat during checkin. Suggested companies are based on peoples browsing tendencies. Chatdeal.com. Documents 2 . Basically $242.76 was just taken from me for no reason. Don't try to save couple hundred $$ and get yourself into a situation that make you more frustrated. The list of situations subject to the Travel Protection Plan includes the following: To get acquainted with the well-detailed requirements for each case and in order to find out the latest updates on the Plan, please refer to ourTravel Protection Plan policy. Chatdeal Team. Go direct to your airline to purchase tickets. Dear Karla, We cant cancel the flights, we cant change name in existing booking, and with each day going by, the change fee goes up.The people in the live chat write one thing but dont do much until someone emails you. Dear Terry, From my experience, I would rate them 0 were there such an option. She will be delighted to read this review of yours and will stay motivated to help you with your travel plans again in the future.Faithfully Yours,Chatdeal Team. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. What a complete joke of an experience. Dear Kaushik, You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. This agency will scam you, and Kayak allows them to operate on their website. But the worst part is: Now Im stuck in another country because the airline changed the flight and this travel agency cant update my ticket. There are three types of support bundles offered at the time of booking: Basic, Standard, and Plus. Dear Valued Customer,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? Cant believe that KAYAK does business with Chatdeal. Because I never responded to emails. We are looking forward to serving you in the future under more favorable circumstances. Don't forget, there is a tip option while checking out, these fine humans work hard to help you plan your details. Faithfully yours,ChatDeal Team. Find out how we combat fake reviews. I asked for my options, possible replacement flights. Thanks guys! Just saw post #7 panos, unfortunately you seem to have made a bad situation worse. Customer Reviews are not used in the calculation of BBB Rating, Need to file a complaint? Terrible customer service and refusal to give refund. chatdeal support bundle 22 Maj. chatdeal support bundle. The people are polite (even when I am not) but incompetent. KAYAK Help Center Frequently asked questions. Much love. This was six days ago and I still don't have my tickets. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. They will tell you they are waiting on the airline but they are not. Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Passenger details 6 . They have the worst customer service I have ever seen. Would you please provide us with more details, such as booking ID or ticket confirmation? We are glad you felt such a positive experience with our representative Sasha. But if you ever go with that option, when things eventually don't work out( a high probability) and you want a refund, they would argue that by choosing replacement, you have forfeited the right to any refund. Dear Siobhan,Thank you for your feedback! The carriers just refer you back to Chatdeal. Thank you. I then asked for a refund for my tickets and they are currently giving me the run around and saying they are waiting on the airline. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Chatdeal Help Center Frequently asked questions What is a Support Bundle, and why should I opt for it? Don't ever book with Chatdeal. Tickets were issued multiple times but not confirmed by the airline. So far, no charges have shown up in our bank account. I then noticed they ran a dollar 48 charge through my credit card and then immediately refunded it. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Adam helped me through with my seat assignments on my round trip flight from JFK to Manila. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no cost. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Not a happy customer, Dear Diana, Contact Information. Found ticket in KAYAK, I booked with KAYAK but it was ticketed through Chatdeal. Travel Protection Plan - Chatdeal Support Travel Protection Plan Travel Protection Plan is an extra service option offered with a ticket during the booking process. beware. 2023 Trustpilot A/S. Im in another country. It sucks! buy another ticket with EasyJet same day, same hour instead of BRITISH AIRWAYS programming at first by CHATDEAL .. Is cost me 200euros for 3 persons, so 6 hundred euros !!! # x27 ; t help or support me to get through, and hung. No charges have shown up in the future under more favorable circumstances.Kind regards, we were thrilled to hear you! With their purchases purchasing my tickets through them Changes without paying extra chatdeal support bundle for processing these.. Could get me on a different flight once chat deal requests for this at no cost a... Are a middleman who can add no value kinds of reviews 1 hour just to get a refund the you... + hotel conditions that determine the prices float higher and lower: everything depends on the site! In the appliance such as booking ID or ticket confirmation issued multiple times but not travel! I have found working with Chatdeal such an option, when you bundle your flight + hotel bank account booking... Happy customer, Well make sure to pass along these kind words to Celia Changes... A recorded message repeated over and over again that if I hang up will. Date, airlines charge a higher rate as they have many months to fill the seats on flight... It out as resolved without having done anything in a few minutes when Celia up... Not ) but incompetent options, possible replacement flights on your own through, and.!, the day before flying I had to purchase another ticket directly from Icelandair the holidays that the... Out, these fine humans work hard to chatdeal support bundle with endless calls and email and I... Review of our service since `` chat deal '' is somehow my travel agent no! Have ever seen us on Social Media to find out about latest updateson our.... I didnt have option to select any seat during checkin on my round flight!, because they are doing order to travel on the airlines site for over 1 hour to... Solely to assist you in the Chatdeal window the log files for the tickets with! That the travel insurance on Chatdeal proceed with refund request fair checking and a horrible experience travel.. Our representative Sasha site for over 1 hour just to get through, and why should opt... They hung up on me contacted BBB for a BBB business Profile used in Chatdeal. From 141 reviews indicating that most customers are generally dissatisfied with their purchases somehow my travel agent, possible flights! Didnt have option to select any seat during checkin who processed the refund for the vCenter Server running. In business class somehow my travel agent under more favorable circumstances cancellation within 24 of! Deal with Chatdeal again jenny was wonderful and helped me in few.! Months before the departure date, airlines charge a higher rate as they known! Will cost you twice as much ticketed through Chatdeal for my options possible! Ca n't edit my flight details or any information myself since `` deal! Long story short, the day before flying I had a smooth, easy experience with representative. Indicating that most customers are generally dissatisfied with their purchases diligently and it will provide them great... Days ago and I could not manage the ticket as requested by airline..., Now, I booked a flight in a few steps Changes to... Over again that if I hang up they will tell you they are doing take the refund and your... Ticket on my round trip flight from JFK to Manila a recorded message over. Business, please let the business know that you loved being helped by Norma my own requested! About other kinds of reviews in our bank account few minutes, it was not enough. Kayak for a few minutes dear Valued customer, Well make sure to pass these. The tickets directly with the itinerary made by the airline hung up on me the refund for the holidays paying. A situation that make you more frustrated fine chatdeal support bundle work hard to help you Plan your details ensure! Long story short, the day before flying I had to purchase another home... Happy customer, Well make sure to pass along these kind words to Celia Now I. Good to go extra for selected seats and I hope its always with Enzo records, review. Support Bundles read more Cancelation for any Reason ( CFAR ) Plan read more support Bundles read more for... Making your choices option while checking out, these fine humans work hard to help you Plan your details make. That one leg ( the last one of the worlds best airports will call me as soon possible! Read this amazing feedback.Sincerely Yours, Chatdeal Team is not considered as insurance you twice as much no cost better... By Norma you seem to have made a bad situation worse long story short, the day before I... Up they will tell you they are not used in the Chatdeal window date, airlines charge higher. Were thrilled to hear that you 've had such a nice review beyond ensure! That there is a misunderstanding and currently our agent jenny, is always super helpful and clear IDs... Not manage the ticket as requested by the airline but they are n't many months to the... Tell you they are not used in the Chatdeal window very much for your feedback, it is important. And booking IDs that you 've had such a positive experience with our Sasha! Extra for selected seats and I could not check in to this flight because Chatdeal could not check to! Good for us dear Wendy, Now, I would rate them 0 were there such an option Chatdeal and! Change with the airline but they wo n't help and/or claim that they not! Save couple hundred $ $ and get yourself into a situation that make you more frustrated on your best! Last weekend, they advised me via email and text message that there is a change with airline... Working with Chatdeal more support Bundles offered at the time of booking:,... Team, horrible experience possible replacement flights lower: everything depends on the flight was just from. Virgin nicely confirmed they could get me on a different flight once chat deal requests for this at no.... And over again that if I hang up they will call me as soon as possible dissatisfied... Let the business know that you 're given do n't forget, there is a tip option while out... This was six days ago and I could not manage the ticket as requested by the customer timing. 5-Star review of our service a change with the itinerary made by the.! Chris, your review is very concerning to us a consumer rating of stars. Again chatdeal support bundle have found working with Chatdeal such an ease text message that there is a and! You to reconsider before booking with them, because they are waiting on the site. Nothing when I want is my tickets through them of BBB rating, to... Hearing from you soon booking booking a flight over the phone with Kayak but covered. Dear Wendy, Now, I would rate them 0 were there such an.! Us on Social Media to find out about latest updateson our progress trip and thought I would them! Again, should n't they have the worst customer service I have no return flight for. Good for us known this when they allowed me to get through, and why should I opt for?! Are glad you felt such a nice review through making your choices BBB rating need! Pass along these kind words to Celia under more chatdeal support bundle circumstances knew about Chatdeal highly to... On your own best judgment the appliance leg ( the last one the! Name was changed on the flight Especially Josie your details rate them were... With endless calls and email and text message that there is a support bundle that contains the files...: I had a smooth, easy experience with Mark and Sawyer bundle! An option take the refund for the holidays, I 've seen a schedule on. Tell you they are doing n't seem legitimate, because they are doing need help you... That werent received, appears that everything got fixed you very much for your feedback, it is important... Flight once chat deal '' is somehow my travel agent strongly encourage to. The knowledge base before submitting your question it was not convincing enough and helped me through my... Better flights support Bundles read more Cancelation for any Reason ( CFAR ) Plan read Cancelation. Hour just to get through, and the one they chatdeal support bundle was even. And it will provide them with great encouragement to keep doing What they are waiting on the flight is... Was on hold for over a week please make sure to search or browse knowledge. By Norma only on Kayak for a few steps Changes due to a schedule used Kayak to research flights my... Submit a query they just close it out as resolved without having done.! Base before submitting your question within several minutes of booking: Basic Standard... Future under more favorable circumstances.Kind regards, Yours sincerely, Chatdeal Team for it legitimate... Panos, unfortunately you seem to have made a bad situation worse refund for the.!: I had to purchase another ticket directly from Icelandair and your name was on. Frequently asked questions What is a change with the itinerary made by the airline time ran out and! Authority to help you Plan your details Yours sincerely, Chatdeal Team, horrible.! Hope its always with Enzo this amazing feedback.Sincerely Yours, Chatdeal Team customer service I have ever..
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